The short version: You can cancel any time. When you cancel, you keep full access until the end of the period you already paid for, and you are not charged again. We do not give refunds for unused time, except for billing errors (such as a duplicate or mistaken charge) and where the law requires it.
1. How to cancel
Sign in, open Billing (from the account menu at the top right, or the Account section on your home screen), and choose Manage billing & subscription. This opens our payment provider’s secure portal, where you can cancel your membership, update your card and see invoices.
Cancellation stops future renewals. You will not be charged again.
You keep full access until the end of the billing period you have already paid for (your Billing page shows that date). After that date your membership ends.
Cancelling does not delete your account. You can rejoin later, and you can ask us to delete your data at any time (see the Privacy Policy).
To avoid being charged for the next period, cancel before your renewal date.
3. Automatic renewal
Monthly and yearly memberships renew automatically at the end of each billing period at the price shown for your plan, until you cancel. If we change your plan’s price we will tell you in advance, and you can cancel before the new price applies.
4. Refunds
Because you can cancel at any time and keep access through the period you paid for:
We do not provide refunds or credits for unused time, partial billing periods, or for months or years you did not use the Service.
Billing errors are refunded. If you were charged twice, charged an incorrect amount, or charged after a cancellation that took effect before the renewal, contact us and we will correct it and refund the amount that should not have been charged.
Refunds required by law are always honoured. Nothing in this policy limits rights you have under mandatory consumer protection law.
How to ask: email mbconnectioninc@gmail.com from your account email within 30 days of the charge, with the date and amount. We will review it and reply. Approved refunds go back to the original payment method; your bank may take several business days to show it.
If you think a charge is wrong, please contact us first — we can usually fix it faster than a card dispute.
5. Failed payments
If a renewal payment fails, our payment provider may retry it. Your access may continue for the remainder of the period you already paid for. If the payment is not completed, the membership ends and access stops. You can update your card in Billing.
6. Founding Member pricing
Founding Member pricing lasts only while your founding subscription stays continuously active. If it fully ends — for example you cancel and the paid period expires, or it ends because payment failed — the founding price is no longer available and standard pricing applies if you rejoin. Cancelling with time still remaining in your paid period does not end the founding price until that period has ended and the subscription has ended. Your Founding Member recognition remains.
7. Complimentary access
If you have complimentary access that we granted, there is no subscription to cancel and nothing is billed.
8. Changes to this policy
We may update this policy. The version that applies to a charge is the one in effect when that charge was made. The “Last updated” date is shown above.